Digital adoption platform
A digital adoption platform (DAP) is software that layers on top of your other applications to guide users with in-app walkthroughs, tooltips, self-service help and analytics. Its job is to make every tool easier to use, so people adopt it correctly instead of working around it.
A DAP runs as an overlay, with no change to the underlying software, and works across SaaS, in-house and legacy applications at once. It is easy to confuse with interactive walkthrough software, which is really one building block of a DAP: the platform wraps those walkthroughs with tooltips, a resource center, user segmentation and analytics to drive software adoption across the whole application stack.
Want the full picture, with how a DAP works, what it includes and how to choose one? Read the complete guide: What is a digital adoption platform?
Related terms
See all definitions in the Lemon Learning glossary.
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