Improving the Salesforce Experience with Lemon Learning
Lemon Learning delivers superior results over other training platforms. Our guides are built directly on the Salesforce user interface. The content is accessible with one click. The goal is to present users with tips, advice and features that will allow them to benefits from Salesforce. Our tool will save a lot of time managing tracks, clients, Chatter, or the proper use of the new Lightning interface.
We put our focus on the mastery of the product. Our guides implement push messages in particular settings that will maximize the learning of new features. These bubbles automatically appear on the user’s screen to inform any changes or updates in the tool.
What is Salesforce ?
Salesforce is one of the most strongest CRM platforms in the market. It offers simple solutions for customer relations management. Salesforce allows automated tasks and customer follow-ups from the first appointment to the signing of the contract.
As a prominent SaaS (Service-as-a-Service) software, Salesforce has been around since 1999. Salesforce optimizes cloud offering and push notifications to further the capabilities of the suite on all media (computer, mobile, tablet).
Tools Integrated to Salesforce
- Sales Cloud : CRM is the cornerstone of Salesforce and it provides customer support through many features: Lightning console, Live Agent (instant messaging tool with customer agent), SOS (customer support), Communities (customer forums).
- Marketing Cloud : generates, collects and interprets real-time data from all marketing channels, including social media, it transforms marketing techniques into quantifiable results.
- Services Cloud : improve customer satisfaction and encourage referral opportunities.
- Chatter : collaborative social network integrated into Salesforce. It allows to interact with groups, polls, and shared informations.
Interactive Guides on Salesforce,
which allows to take a full advantage of the software
Customized Content : create your own guide in a few clicks to meet your specific needs.
Expertise on Salesforce : our staffs have expertise on Salesforce and can advise you whenever needed.
Fast Deployment of the Interactive Guides
With a customer, Lemon Learning has integrated training on Salesforce, specific to the uses of the client’s French commercial expertise. The guides were set up with workshops, communication campaign using newsletters, and monitoring of the effectiveness of training.
« I had several positive feedbacks on the courses. The guides are very practical because they are directly built into the software. I also had great feedbacks on the new feature. »