Why choose Lemon Learning for ServiceNow?
Lemon Learning has the highest rate of effective consultation for e-learning processes. It is because the learning guide is directly integrated into the ServiceNow interface. There is no need for an external platform. Your employees will learn to use the tool quickly.
Lemon Learning keeps the guides up-to-date with the latest features, and the push notifications notify the users of these new features. We push all employees to engage the application of the digital tool.
What is ServiceNow?
Covering areas such as IT support, security, customer service, human resource management and business applications, ServiceNow is a complete solution to provide full visibility on the progress of projects and business situations in real time. With the cloud, it can replace unstructured work methods with intelligent workflows that could ameliorate employees’ habits, and improve the way your customers search.
Tools integrated into ServiceNow
- IT Service Management: Modernizes the management of IT systems and organizes all applications related to IT services onto one platform: clear dashboards to identify the actions to be performed and an easy-to-use portal for customers.
- IT Operation Management: A comprehensive dashboard of the IT situation aims to completely eliminate service interruptions.
- IT Business Management: Provides real visibility on the company’s finances by prioritizing objectives to rationalize budgets and manage projects.
- Application development: A web and mobile application development platform that allows you to design business applications as quickly and easily as possible.
- Consumer service: A service that aims to increase customer satisfaction by avoiding the use of phone calls and automating the most common requests and by connecting all services and using the Internet.
- Security: By bringing together security and IT services, it allows you to detect, prioritize and solve technical threats according to the severity of their impact on the company; thus, it helps to contain a possible breach of security and an implementation danger of internal data.
- Human Resources: Offer your employees services providing all the answers to their questions and involving them in the human resource ecosystem.
Interactive Guides on ServiceNow to explore the main tools.
Customized content: Customize and improve your guides for your personal needs.
Stay up-to-date with our periodic update.
Fast Deployment: We are committed to providing you with a quick setup on all the tools included in the ServiceNow.
For a customer in the insurance industry, Lemon Learning has set up a dedicated training for ServiceNow to meet the customer’s needs in financial services, IT, and commerce. The deployment helped the employees with workshops and a communication campaign using newsletters.
Security: How to Manage the ServiceNow Security Tool
- Introducing the Security Tool
- Secure the integration of existing processes
- Learn how to divide tasks
- Prioritize the different levels of threats and manage them according to their severity
Thanks to Lemon Learning and its Interactive Guides integrated directly into ServiceNow, we were able to easily digitize our internal processes and gain productivity without wasting time learning the solution.