Enterprise Software: Key Figures for 2025

Enterprise software adoption continues to rise, but what do we really know about its implementation? Lemon Learning has compiled key figures for enterprise software in 2025, covering the state of digital transformation in companies, the objectives of digitalization, leading software trends, and the challenges of deployment.

Where Are Companies in Their Digital Transformation Journey?

Digital transformation within businesses is accelerating. The shift toward digital tools, initially driven by the COVID-19 crisis, continues to reshape industries worldwide. According to McKinsey, 65% of organizations have increased their investment in digital transformation since 2020 (McKinsey).

The cloud plays a special role in digital transformation, offering flexibility for SaaS users. In fact, 94% of enterprises now use cloud services, and 67% of enterprise infrastructure is cloud-based (Flexera).

ERP, CRM, Digital Workplace… Where Does Enterprise Software Deployment Stand?

Just like digital transformation, enterprise software deployment has accelerated. Communication software, digital workplace solutions, CRM, and ERP systems have all been widely adopted to support hybrid and remote work.

Key figures to remember:

• Communication software: The global team collaboration software market is expected to reach $40 billion by 2028, with an annual growth rate of 13.2% (Grand View Research).
• Digital Workplace: 60% of organizations have adopted a digital workplace strategy to improve productivity (Gartner).
• ERP: 53% of companies say ERP is key to their digital transformation, and cloud-based ERP adoption has increased by 26% in the past two years (Statista).
• CRM: The CRM market is projected to grow to $128 billion by 2028, driven by increasing demand for AI-driven customer engagement (Fortune Business Insights).

What Are the Objectives of Digital Transformation?

Digital transformation is no longer a trend but a necessity. According to a recent survey by PwC, businesses cite the following key objectives:

• Optimization of processes (68%)
• Improved employee performance (63%)
• Increased agility (59%)
• Cost reduction (51%) (PwC)

Business Digitalization: What Are the Challenges?

Despite its advantages, digital transformation presents challenges such as:

• Implementing change management
• Training employees
• Supporting users in real-time
• Measuring user adoption and satisfaction

User Support to Facilitate Adoption

More than 40% of businesses report that lack of user adoption is the biggest barrier to successful digital transformation (Forrester).

Employee Training for Increased Self-Sufficiency

Despite the importance of training, 70% of employees lack the necessary digital skills, and only 30% of organizations have formal digital training programs (Harvard Business Review).

Optimizing Access to Documentation

According to Microsoft, 87% of employees expect on-demand, self-service learning options, highlighting the need for integrated support within software tools (Microsoft).

Measuring User Satisfaction to Adapt

Over 40% of IT leaders do not measure user satisfaction with software adoption, despite its direct impact on productivity (Gartner).

Digital Transformation in Companies: How to Support Change?

Change management is the foundation of any sustainable digital transformation initiative. It involves two key elements: training and communication. Best practices include:

• A communication plan to engage stakeholders early in the process
• Training programs from the first use of new tools to prevent skill gaps
• Continuous support for users via embedded application guidance

Training to Support Digital Transformation

Training is crucial, and companies are increasingly adopting digital learning strategies.

• 73% of organizations now use e-learning or blended learning methods (LinkedIn Learning).
• Microlearning adoption has surged, with 58% of organizations leveraging it to enhance training effectiveness (Training Industry).

Supporting Users for Long-Term Software Adoption

User support is essential for maximizing software adoption:

• 62% of employees believe better digital experiences would significantly improve their productivity (Nexthink).
• Organizations using self-service and live support resolve 35% more IT tickets compared to those relying solely on traditional helpdesks (Zendesk).

Conclusion: A Human-First Digital Transformation

Digital transformation is well underway, but organizations must focus on the human side of change. Successful digital adoption requires a combination of training, user support, and change management strategies.

This is where Digital Adoption Platforms (DAPs) like Lemon Learning come into play. By providing step-by-step guidance directly within software, DAPs ensure users fully leverage their digital tools, reducing frustration and improving adoption rates.

The result? Higher employee productivity, reduced support costs, and a seamless digital transformation journey!