There are numerous methods for managing IT services worldwide. Some stand out for their efficiency and international recognition, notably the ITIL framework (Information Technology Infrastructure Library). This set of essential best practices is used in IT service management (ITSM). Obtaining an ITIL framework certification offers many benefits for a company specializing in new technologies, but it requires training from an accredited center. Lemon Learning offers tips to help you choose the ideal training level.
There are five levels of ITIL 4 certification. The latest version of the ITIL framework, ITIL 4, offers four key certification levels. The first level, ITIL Foundation Certification, is essential for mastering the basics of the methodology. It covers the stages of the IT service lifecycle and is often supported by training programs that offer flexibility for various professional statuses.
The second level, ITIL Specialist, focuses on specific service management areas like create, deliver, and support, while the ITIL Strategist focuses on direct, plan, and improve. The ITIL Managing Professional (MP) certification emphasizes practical skills in IT service management, and the final certification, ITIL Strategic Leader (SL), is designed for professionals managing all digitally-enabled services.
The highest certification, ITIL framework Master, validates the expertise in applying ITIL principles across the board to achieve significant business outcomes.
The ITIL framework operates like a ladder; you must obtain each preceding certification before advancing. For example, to achieve ITIL Master status, you must pass the Managing Professional and Strategic Leader exams, which may also require additional professional experience.
Regardless of your level of expertise in IT service management, the ITIL Foundation Certification is the starting point. The exam consists of a multiple-choice questionnaire. While self-study is an option for those with ITSM experience, attending an accredited ITIL 4 training program ensures you focus on essential management concepts. To better guide your training, assess your current ITIL knowledge with a practice exam.
Each ITIL 4 certification level targets specific professional needs. For example, the Foundation level is designed for those who want to understand how the ITIL framework impacts IT service operations. Higher certifications, like the Managing Professional or Strategic Leader, cater to those with in-depth knowledge who aspire to lead and manage complex IT operations and digital strategies. Choose your ITIL training based on your professional objectives.
Your ITIL training should align with your current IT management knowledge and career path, enabling you to assimilate the material more easily and increase your chances of passing the ITIL exams. The skills acquired at each certification level will be beneficial for your organization. For example, the Managing Professional track offers practical insights for operational management, while the Strategic Leader track focuses on digital business leadership.
Several training options are available for ITIL 4 certification. Online courses offer flexibility, often delivered via web conferencing. Companies looking to train their teams in ITIL framework best practices can opt for group training sessions conducted on-site by specialists. Alternatively, individual interactive sessions tailored to employees’ needs are also available. These training packages typically include practice exams and multiple modules.
Many organizations offer ITIL 4 training, but only a few stand out for their quality of service. When choosing a training program, consider your IT service management knowledge and professional goals. Verify the training center’s accreditations, course modules, and instructor profiles if possible. Also, assess the cost and the support services offered.
The ITIL framework is essential for managing IT services within an organization, defining best practices to deliver value to clients. To showcase your knowledge of the ITIL framework, certification at levels like Foundation, Specialist, Managing Professional, or Strategic Leader is necessary. This requires proper IT service management training from accredited centers. Assess your knowledge and career objectives to choose the right ITIL training path, while considering the training costs and available options.