Approximately 50% of installed software and licensed SaaS applications go unused by employees, resulting in an estimated $44 million in wasted costs per month across more than 30 popular software tools.
(source: Nexthink)
The percentage of users abandoning applications is high, but it’s not down to user behavior. Abandoned software are the cause of a much bigger problem – a lack of SaaS onboarding and effective training.
Whether it’s a Digital Workplace, CRM, ERP, HRIS or E-Procurement tool, optimizing SaaS onboarding should begin with setting up the right user support. The good news is that specialized tools, such as a digital adoption platform, were designed to tackle this challenge.
In this article, we’re going to cover digital adoption platforms for SaaS onboarding
SaaS onboarding is a process that helps users get to grips with their software, from the very first use.
The best SaaS onboarding should always take place practically inside the tool, and should be implemented in scenarios including:
SaaS onboarding has several objectives:
Many elements that bring us to our next point.
If you’ve ever implemented a SaaS application within your company, remember the following.
SaaS onboarding is not an option. It’s the foundation of end-user adoption (or not) of your SaaS applications.
Without user onboarding on your SaaS solutions, users will abandon the tools you have in place. It’s as simple (and hard) as that.
Giving up on SaaS onboarding also means giving up on:
In short, whatever SaaS software you have in place, user onboarding is essential. Now let’s get to the heart of the matter.
Why rely on a digital adoption platform to improve SaaS onboarding?
A Digital adoption platform is a solution that support the handling of SaaS applications in real time.
The first advantage of a digital adoption platform is size. And for good reason, these solutions are compatible with all SaaS software:
As you will have understood, digital adoption solutions allow you to support your users on all any web-based SaaS tools thanks to a single platform.
The second advantage of a digital adoption platform is the simplicity of implementation. Whether it’s integration with your SaaS tools or setting up user onboarding content, a DAP is designed to simplify the process and make your job easier.
With a digital adoption platform, users are supported directly from their applications. There is no need to adopt additional tools to train your employees! Thanks to the integration, user onboarding becomes a second skin overlay on your application, allowing users to access a library of useful and practical content where they work.
A digital adoption platform allows you to provide real-time user onboarding on your SaaS applications. It facilitates immediate user adoption and significantly increases the Time to Value of your software. But what does it mean concretely?
Thanks to digital adoption platforms, you can create personalized onboarding journeys according to the different populations of users present on your SaaS software.
Some examples of personalized onboarding according to SaaS tools:
Now you’re equipped with the advantages of a digital adoption platform for your user onboarding on SaaS tools! Now we invite you to discover the Lemon Learning platform demo.