The digitization of purchasing, an essential strategy
Setting up a Purchasing information system is a crucial step in effectively digitizing Purchasing. But this approach alone does not guarantee successful digital transformation. A complete ROI assessment will help optimize your processes and results.
ROI: a key indicator for evaluating the digitization of Purchasing
Measure the ROI of your project using both quantitative and qualitative indicators. In the context of the digitization of Purchasing, it allows you to assess the impact of your Purchasing IS and the results of your digital transformation.
The importance of measuring ROI
Clear performance indicators allow you to collect essential information that can be used to optimize your Purchasing IS long term and in accordance to the needs of your users.
3 steps to evaluate ROI:
- Collect data
- Analyze data
- Optimize your Purchasing IS and user support
Key point: choose the right KPIs
Select the right KPIs (key performance indicators) to determine whether your objectives have been achieved and by how much. Share this information with your users, along with regular communication and the opportunity to provide feedback. Feedback is essential for sustainable software adoption, without it, the measurement of user satisfaction is inaccurate and the real needs of your end users, unmet.
Essential questions to evaluate and adjust your Purchasing IS
- What aspects should be measured?
- The effectiveness of the implementation of the Purchasing IS
- Purchasing digitization performance
- The adoption of the Purchasing IS
- What indicators should you select to assess Purchasing performance?
- Cost reduction
- Data reliability
- Process quality
- How to measure the adoption of the Purchasing IS?
- Mastery of the Purchasing IS
- Reduced support and training costs
- User satisfaction
- How to collect the information?
- Tracking tools
- User questionnaires
The importance of ROI analysis for the successful digitization of Purchasing
ROI assessment should take a structured approach, be based on relevant KPIs and regular communication with users. It is essential to help optimize your Purchasing IS and ensure the long-lasting success of your digital transformation. By continually measuring and optimizing performance, you can ensure end-user satisfaction and the completion of your goals.