The ISO 20000, is an international standard for IT service management. It has become a key criterion for selecting IT companies and an essential pillar in Information Systems management. The certification provides a rigorous framework to ensure high-quality IT services perfectly align with the client requirements and activities. In this quick guide, we break down the ISO 20000 and its relevance for IT service providers.
What is ISO 20000?
ISO 20000 is an international standard for IT management services. It enables companies who manage the security of other companies’ (customers’) information systems to ensure that their IT service management processes comply with international best practice in the field of security. The needs of clients’ business activities are also taken into consideration.
The main objectives of ISO 20000 are to promote the adoption of an “integrated process” approach, enabling the delivery of controlled services in response to clients’ business needs.
Benefits of ISO 20000 Certification for IT Companies
The ISO standard focuses on IT service management (ITSM). Obtaining this certification offers IT service providers several advantages. Firstly, the implementation of the new version ISO/IEC 20000-1:2018 adds credibility to IT companies. It provides a competitive edge by demonstrating to clients the reliable IT services to organizations and can implement a quality management policy.
ISO 20000 certification is also a gateway to global markets. It propels the organization into the search for new business opportunities and revenue sources.
ISO 20000 Certification Process
To implement and obtain the ISO 20000 certification, like any other information technology management system, it’s important to follow the Plan-Do-Check-Act (PDCA) cycle. Factors influencing project success include the competence of teams. Staff must undergo training to thoroughly understand quality requirements and service management procedures. It is also important to appoint a responsible person for each procedure and document all activities. The final step is to conduct regular audits to improve Information System (IT system) management.
Once requirements are met, an audit by a specialized organization, such as COFRAC, certifies the company. Note that any IT service provider or auditor with appropriate training can personally obtain ISO 20000 certification through an examination.
Maintaining ISO 20000 Certification and Continuous Improvement
Obtaining ISO 20000 certification does not mean achieving an ultimate goal. It is a continuous commitment to excellence in IT management. The ISO 20000 certification lasts for three years, meaning it can be lost if compliance with requirements is not maintained. It is imperative to plan regular internal audits to assess compliance with standards and identify potential areas for improvement. Investing in the continuous development of team skills is essential to ensure a thorough understanding of the latest updates to the standard and best practices. Conducting frequent performance reviews allows the evaluation of processes, optimization of strategic planning, and ensures the relevance of IT management services in the face of technological advancements.
Towards Optimized IT Management with ISO 20000
The ISO 20000 certification is an essential element of digital transition and is vital to attest to optimized IT management for companies in various sectors. It enables service providers to offer reliable and quality services. Once you obtain the ISO 20000 certificate, your main challenge will be to maintain it. The ISO 20000 is just one of 6 essential certifications for information systems security that we discuss in other articles.
