Business process management is a driving force in organizational success. It’s a systematic approach to managing and optimizing your organization’s business processes. It involves designing, implementing, monitoring, and continually improving these processes to enhance overall performance. BPM aims to align business processes with the organization’s strategic goals and improve the way work is done across the entire enterprise.
Overall, business process management is a strategic discipline that focuses on enhancing organizational agility, adaptability, and competitiveness by optimizing the way work is carried out. It’s a holistic and ongoing effort that involves people, processes, and technology to achieve sustainable success.
However, the success of BMP relies entirely on proper business process adoption. Poor process adoption occurs in a variety of instances including unsuccessful implementation, lack of understanding amongst stakeholders, poor design and lack of support.
What is successful business process adoption?
Business process adoption refers to the integration and acceptance of specific processes. It involves implementing and using particular methods, procedures, or workflows to achieve specific business objectives. Just like digital adoption, adoption of a business process implies that the organization has not only introduced the process, but also successfully implemented it throughout the different levels of your company.
This can resemble new digital tools, change management processes, or company culture initiatives, being successfully integrated into the daily operations of your organization. Successful adoption depends fundamentally on stakeholder’s complete understanding of the process’s value. Ultimately, your organization wants to achieve alignment between all employees, processes, and objectives.
Why is business process adoption so important?
Low business process adoption can be a costly and timely issue to mitigate. Whatever the size of your company and whatever the business scenario, poor processes will result in poor results. Here are just a few reasons process adoption is essential:
Cost reduction: Efficient processes often translate into cost savings. By minimizing redundancies, optimizing workflows, and reducing errors, your organization can achieve financial benefits and allocate resources more effectively.
Adaptability to change: Well adopted processes facilitate agility. When changes are necessary, a structured and widely understood process allows for smoother transitions and quicker adaptation to new requirements.
Data-driven decision-making: Standardized processes generate valuable data that can be used for informed decision-making. Your organization can analyze performance metrics to identify trends, assess effectiveness, and make data-driven improvements.
Organizational alignment: Process adoption helps align your individual stakeholder and team efforts with organizational goals. When everyone successfully follows established procedures, it ensures a unified approach toward achieving strategic objectives.
4 Ways to drive business process adoption
Change management:
As with any process whether it be digital, psychical, or cultural, change management should always be your first step. Implementing, redesigning or replacing processes should include your stakeholders from day one. This transparency in turn facilitates better quality and more timely feedback to make necessary adjustments. Clear change management processes are fundamental to help all existing and subsequent employees/ stakeholders achieve business process adoption.
Using a digital adoption platform, organizations can create entire onboarding, training, and support processes. Through in-app interactive features such as push notifications, smart launcher, and tooltips, these elements can be strategically placed within a tool, to guide users precisely when needed.
Learning by doing methodology:
Offer comprehensive training programs to ensure that employees have the necessary skills to navigate and use digital tools effectively. Training should be ongoing to accommodate updates and changes.
Business process adoption depends heavily on the methods you use to onboard, train and upskill your employees. To achieve business process adoption, one of the best methodologies to implement is learning by doing. This approach enables employees to work and learn simultaneously alongside visual cues and examples. Compared to traditional theoretical approaches, learning by doing, can facilitate almost immediate adoption. With the Lemon Learning digital adoption platform, organizations can reduce the time to create and update business processes by up to 70% for sustainable and long term and upskilling.
Selecting the right user-friendly digital tools and technologies is imperative to their success and the success of business process adoption The easier the tools are to use, the more likely employees are to embrace them. When making your decision, it’s vital to consider user experience (UX) and provide intuitive interfaces, especially when users can be working on multiple platforms a day.
Digital adoption platforms are an excellent choice to manage your complex business tools. With a DAP you can integrate onboarding, training, and support processes directly into business software. This enables users to access all the materials they require without ever having to leave the platform. The result? A considerable boost in productivity and business process adoption on your CRM, HRIS, ERP, Procurement tools and more.
Provide self-help support:
Support requests can take hours if not days to mitigate with the help of internal or external support teams. Depending on the amount and severity of support requests, support teams can easily become inundated and create a backlog of tasks. With self-service support, users are able to access a knowledge base and mitigate low level 1 & 2 support requests with complete autonomy. Documentation accessible at the time of need can improve productivity, reduce support costs, reduce support requests and take the pressure off the support team. With Lemon Learning, organizations can reduce support requests on average by 50%.
Organizations can effectively achieve digital business process adoption across their tools with a digital adoption platform. Build, update, and redesign guided processes with ease, using a code-free editor.
Launch interactive features including push notifications, smart launchers, and tooltips from anywhere within your tools and measure user engagement to make data driven improvements. What’s more, users and support teams benefit from in-app self-service support available on demand, to reduce low level 1 and 2 requests.
With Lemon Learning, companies also benefit from change management specialists, pedagogical engineers and dedicated technical managers to guide you every step of the way.
