Why did Rent a Car choose Lemon Learning?
We have experienced strong growth since COVID and needed to optimize the training of our staff, particularly in light of our high staff turnover. Lemon Learning proved ideal for providing quick access to interactive guides integrated into our booking software. With a turnover rate of three months for our counter staff, having a tool that facilitates independent learning was essential.
How did you get involved with Lemon Learning?
The implementation was carried out with the help of the Lemon Learning support team, who came to observe our operations directly in the field. Thanks to this approach, we were able to customize guides for key processes such as creating a quote, making a reservation or generating a contract. Today, these guides simplify access to information for all our employees, regardless of their seniority.
What are the concrete benefits of Lemon Learning for Rent a Car?
Lemon Learning allows us to centralize all our knowledge and procedures in a single tool. We’ve added features such as weekly pushes to distribute key information and updates. We also use the library to group together all our training documents in PDF format, which allows us to decommission dispersed training tools such as the intranet.
Has Lemon Learning improved its support management?
Yes, Lemon Learning has considerably reduced the number of calls to our support center. With the tool, our employees can easily access the information and instructions they need without having to contact us. Options such as the integrated help button also make it easier to open tickets for any questions, enabling us to monitor needs and continually improve the guides.
How Lemon Learning contributes to long-term employee learning?
The tool is essential for the onboarding of new arrivals. For older employees, they can consult the library to access new procedures or reference documents. By combining Lemon Learning with our AI, we are developing a virtual assistant capable of answering common questions based on our 3,450 procedures, making access to information even more efficient.
Digital Operations Manager, RENT A CAR
"With Lemon Learning, we finally have a single tool to centralize all of our knowledge and procedures."
"Our teams save time, become autonomous and our support is streamlined."
"Thanks to Lemon’s integrated push and guide features, we can quickly inform our staff of new developments, and make sure they consult them. It’s a huge efficiency booster."
"Lemon Learning has revolutionized our onboarding: our new staff become operational without the need of constant support, and our existing staff find everything they need at the click of a button."
How Mazars simplified software training for 4,500 employees. No more endless PowerPoints.
How Rentacar accelerated onboarding and reduced turnover impact with Lemon Learning.
