Accelerate user adoption on Zendesk

Zendesk is a customer service platform facilitating the creation of support tickets and client communication via phone, messenger, email, and other channels. The solution also features Zendesk Sunshine, a CRM platform native to AWS, enabling the connection of all your client data. 

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Boost your digital adoption with Lemon Learning


lower support costs on average for our customers


less face-to-face training, an accelerated post-COVID trend


time saved in creating and updating content

Help users master the Zendesk suite

Guide your users through Zendesk features for immediate adoption. From integrated customer service, messaging & live chat to a ticketing software system. Use in-app embedded guide to simplify user mastery of their tools.

Maximize software efficiency

Create a seamless user experience with Lemon Learning content, available on-demand, when and where they need it. Use guides and tips to support users on each feature, offering easier, faster, and more independent onboarding.

Support users

With Lemon Learning, interact with your users directly from SAP. Communicate new functionalities, tool maintenance or new learning paths using Push Notifications and Tooltips. Stay in contact with your users wherever they are in the platform.


Follow, prioritize, and resolve helpdesk tickets from clients or team members from a centralized platform.


Empower users to access the knowledge base independently to reduce the frequency of helpdesk tickets.


Communicate with clients easily and in real-time.


Offer phone support your clients need.

A 3-in-1 tool for instant user adoption of SAP 


Your team members with real-time, interactive guides adapted to their unique user needs.

Create and Update

Tailored, evolving content in just a few clicks thanks to our easy-to-use editing platform.

Manage and Measure

Your content thanks to a complete overview of your projects in our back-office.

Trusted by

Million users