Accelerate user adoption on Zendesk
Zendesk is a customer service platform facilitating the creation of support tickets and client communication via phone, messenger, email, and other channels. The solution also features Zendesk Sunshine, a CRM platform native to AWS, enabling the connection of all your client data.
Boost your digital adoption with Lemon Learning
lower support costs on average for our customers
less face-to-face training, an accelerated post-COVID trend
time saved in creating and updating content
Help users master the Zendesk suite
Guide your users through Zendesk features for immediate adoption. From integrated customer service, messaging & live chat to a ticketing software system. Use in-app embedded guide to simplify user mastery of their tools.
Maximize software efficiency
Create a seamless user experience with Lemon Learning content, available on-demand, when and where they need it. Use guides and tips to support users on each feature, offering easier, faster, and more independent onboarding.
With Lemon Learning, interact with your users directly from SAP. Communicate new functionalities, tool maintenance or new learning paths using Push Notifications and Tooltips. Stay in contact with your users wherever they are in the platform.
Empower users to access the knowledge base independently to reduce the frequency of helpdesk tickets.