Create a successful change management program (3 of 3) – From Theory to Practice: Equip and Drive Your Change Management


Designing training and communication plans is just one step when undertaking change. The sustainability of new tools and practices lies in the follow-up of actions carried out. Which tools to choose? What KPIs should be measured?

Discover in this last article of our three-part series our practical tips for how to implement effective management and measurement tools to carry out your projects and assess the benefits and results.

Define Key Performance Indicators (KPIs) and Metrics

As in any project, you will need to define realistic indicators, measurable over time, in order to assess the progress of the change, prepare corrective actions in case of deviation from the objectives, gauge its success once implemented, and to prove its added value when it comes time for reporting.

Key performance indicators could be linked to: 

  • Timing (ex: were deadlines met for tool installation so the project could be launched on time?)
  • Budget (ex: Was the training budget respected?)
  • Quality (ex: Is the project’s progress satisfactory, or showing positive outcomes?)
  • Efficiency (ex: Were time, budget, and other resources used wisely?) 

To choose the right indicators, it’s important to keep in mind a few key elements:

  • Each KPI must be tied to a well-defined goal
  • A relevant KPI is simple and measurable over time 
  • There’s no need for many KPIs when a few will suffice 
  • Be sure to have the budget and personnel required to support the metrics you define and make them achievable

No matter which indicators you choose, it is essential – particularly in large-scale projects – to segment management according to the different entities of your organization such as by country, department, or employee group. This granularity will enable you to ensure that your communication and support is relevant and effective throughout your project.

These days, there exists a variety of alternatives to the traditional Excel file for project management and planning. Tools such as Asana, Trello, Monday or Zoho Projects offer modern solutions to project organization.

Measure Engagement

If it is necessary to keep an eye on the metrics of your project’s progress, it is equally important to measure the commitment and the involvement of your employees regarding the current change. Whether that be through regular feedback (forms, surveys, etc.), during dedicated workshops, or by observing adoption and use rates of a new tool, it is essential to track progress and engagement.

For successful change management, Lemon Learning puts the experience of your employees at the center of everything and promotes engagement through interaction: Directly integrated into the daily tools of users, Lemon Learning content enables short, fun, and interactive support that evolves along with their environment. Sending notifications and integrating questionnaires, quizzes, or surveys into your tools also allows you to interact directly with all of your employees.

Learning By Doing at the Heart of Lemon Learning’s Solution

Faced with the digitalization of organizations and the evolution of employee skills, Lemon Learning offers a clear response: Learning By Doing. The objective? To make the use of digital tools simpler, more efficient, and more enjoyable by empowering users to know how to do rather than just know.

When listening, the optimal level of attention in the human brain does not exceed 10 minutes, even if the subject is of interest. Reading and listening is not the same as doing, and the numbers speak for themselves. We remember 75% of what we do and a mere 5% of what we listen to (source: National Training Laboratories). Thanks to Learning by Doing, Lemon Learning allows users to truly absorb their information.

The Learning by Doing method is directly applied to the daily practices of users, who can activate whatever guide is needed for solving a specific problem or question. More autonomous and more efficient, users themselves become the engine of change management in the company.

  • Guide the digital transformation and facilitate the adoption of new practices
  • Equip your managers to help them drive the change management
  • Engage your employees
  • Improve the efficiency and productivity of your teams 
  • Reduce training costs
  • Sustainable learning for long-lasting changes to process

With these tips, tools and best practices, your change management project is sure to be on the right track. Interested to learn more from experts in software adoption and change management