Digital Adoption Platform

Digital adoption platform

What is a digital adoption platform?

A digital adoption platform (DAP) is software designed to tailor onboarding, training, and user support. A digital adoption platform integrates with any web based software including CRM, ERP, HRIS, purchasing systems, intranets, and in-house software.

How does a digital adoption platform work?

You can integrate Lemon Learning via browser extension or by incorporating a single line of code into your tool. It seamlessly integrates with any web application or software like a second skin, so that users can be trained directly inside their working environments. Users are guided step-by-step through micro learning resources, including interactive guides, workflows and push notifications. The platform allows editors to collect dashboard analytics across multiple projects to improve workflows and customizations. In the long run, DAPs like Lemon Learning play a pivotal role in promoting sustainable digital transformation, thanks to their hands-on “learning by doing” approach.

What are the key features of a digital adoption platform?

A digital adoption platform consists of three key components:

  • The Player (User Interface): The player resides in any corner of the screen. It features a comprehensive resource menu and a search bar for locating workflows and individual guides.
  • The Editor (Authoring Tool): The editor allows authors to create training and support content. Editors can generate content, including documentation for new tools or processes, communications, news, alerts, and more.
  • The Back-office (Dashboard): The back-office interface allows editors to manage project and user analytics. It offers robust statistical analysis to monitor and facilitate the progress of large-scale deployments.
Interactive guidean e-learning format and method used to engage users step-by-step in their handling of digital tools.
Push notificationsa short message or alert ‘pushing’ information to a user, e.g., introduction message
Analyticsuser and project analytics such as frequency of time spent on interactive guides, user engagement, user behavior, trends, or logins by operating system.
Tooltipscontextual information icon used to enhance engagement in specific areas of a tool
Educational segmentationeditors can segment audiences by use case or profile to display relevant content

Digital adoption platforms (DAPs) typically offer the same fundamental features, along with additional functionalities specific to their offerings. For a more in-depth exploration of these features, you can also refer to the article 11 Best Digital Adoption Platforms (DAPs).

What are digital adoption platform use cases

A digital adoption platform (DAP) is a tool designed to accelerate software adoption. This platform allows editors to convert existing training and support materials into concise, interactive guides lasting no more than 3 minutes. Users can access a library of self-service guides for independent, self-paced learning. These guides help users navigate software effortlessly, leading to increased productivity and better tool utilization. DAPs are essential for reducing the digital skills gap and promoting widespread digital adoption.

For example, a digital adoption platform can be used to: 

Onboard a new arrival, deploy a new tool, or facilitate the use of a new software update. The platform allows users to perform all three tasks remotely, with complete autonomy, and access on-demand support documentation.

In situations where training is disconnected from software usage, several issues may arise:

  • Incomplete understanding: Employees may lack a thorough grasp of software functions when required, causing delays and inefficiencies that persist, sometimes for months, after initial training.
  • External support dependency: When issues arise, employees might turn to external sources for assistance, disrupting their workflow.
  • Software abandonment: Faced with persistent challenges, employees may opt to abandon the software altogether.

When a digital adoption platform is implemented: 

  • The software directly integrates training, promoting a “learning by doing” methodology.
  • Employees can independently onboard and train, leading to a notable decrease in support calls and interruptions among coworkers. Training content becomes instantly accessible through the platform, ensuring real-time assistance.
  • When software undergoes periodic upgrades, you can easily update training courses with just a few clicks using the platform’s editor.

Who benefits from digital adoption solutions?

A DAP is beneficial to any organization undergoing digital transformation to effectively create and manage training, onboarding, support, and change management. It is particularly relevant to larger organizations that want to scale international software deployments. Thanks to multilingual content features, decision makers can segment and customize training projects to meet the needs of different user profiles, across the world.

DAPs are particularly relevant to decision-makers, including:

CIOsHR DirectorsPurchasing managers
Training managersChange ManagementInnovation Managers

The platform can also benefit application managers and professionals who are responsible for implementing digital tools and training to facilitate digital adoption.

HRIS ManagerERP Manager
CRM ManagerPurchasing IS

What are the benefits of a digital adoption platform?

A digital adoption platform creates value for companies and its users. 

DAP benefits for companies

Companies experience improvement in multiple areas upon implementing a digital adoption platform:

  • Optimization of internal processes

Periodic optimizations, over time, ensure the quality and improvement of internal processes.

  • Cost optimization

When companies implement tools correctly, they can achieve more accurate cost measurement and reduce costs.

  • Support costs

As users gain proficiency, they require less user support since they can access low-level support resources directly within their tool.

  • Training costs

Traditional face-to-face training courses involve significant expenses for content creation and adaptation. You can mitigate these costs by adopting a hybrid format (Blended learning) or a fully digital format. You can conveniently create and adapt content directly within the software, requiring only a few clicks.

  • In-depth analytics

The back office provides a range of metrics related to projects, users, training paths, content performance statistics, and more. This data offers valuable insights for optimizing operations and identifying areas for further improvement.

DAP benefits for users

A DAP has positive impacts on the day-to-day functions of users:

  • Autonomy

With the learning by doing methodology, software users can train with full autonomy, at their own pace and in their own time, improving the handling of their tools. 

  • Productivity

Users have access to information when they need it and where they need it without ever needing to leave the tool, instantly boosting productivity. 

  • Communication

DAPs allow users and authors to communicate directly inside software. You can use a variety of formats to target, schedule, and send information (surveys, questionnaires, news, new features…) to specific users.

  • Long-term benefits

A DAP also facilitates change management. In the long term, it makes it easier for users to handle change, gain confidence in their abilities and accept inevitable digital transformation.

Sarah C

Sarah oversees all things inbound marketing, exploring the many business uses and topics surrounding digital adoption. Her previous experiences include B2C and product marketing in the social listening space, uncovering emerging industry trends.