Why choose Lemon Learning ? 

We wanted to support the growth of our Upliti LMS without having to increase our support team indefinitely. Lemon Learning was recommended to us for its effectiveness in making users autonomous thanks to integrated and interactive guides, thus reducing repetitive support requests.

How did the integration go ?

Integration was quick and easy, with just a few lines of code. We also customized some buttons so that the guides could be accessed in several languages, depending on user preferences. Thanks to this ease of implementation, our customers can now access tutorials and reminders directly in context.

What benefits have you seen ?

Since implementing Lemon Learning, we’ve seen a significant reduction in support requests. Our users can now access the information they need themselves, which frees up our time to concentrate on more complex and strategic queries. What’s more, the usage statistics confirm our customers’ commitment to the new features of the platform.

Has Lemon Learning had an impact on your communication processes ? 

Yes, in particular to distribute our monthly release notes. Before, we used to send information by e-mail, but many users didn’t read them. With Lemon Learning, the release notes appear directly in the interface, and users are immediately informed of any new developments. This ensures more effective communication and greater commitment.

How does Lemon Learning fit in with your international training teams ?

Our Lemon Learning guides are easily translatable, enabling us to adapt them culturally for our international users. This has proved particularly useful for teams based in Germany and Spain, who now have direct access to the guides in their own language.