Glossary
What is ITSM? (Benefits, tools + best practices)
ITSM (Information Technology Service Management) refers to the management of IT services and their end-to-end delivery to customers.
Enterprise Resource Planning (ERP) software is an information system that integrates all the major functions of a company.
Enterprise Resource Planning (ERP) software is an information system that integrates all the major functions of a company. It connects processes and supports automation across HR, finance, supply chain, procurement and more to help run a company. This information system facilitates the flow of information through different modules.
An ERP is made up of different customizable modules, including:
- Finance
- Accounting
- CRM
- Human resources
- Inventory management
- Manufacturing
50% of companies considered ERP a driving force in digital transformation
IDC France – Cegid
The objectives of an ERP
The main objective of an ERP is to modernize and integrate business processes to improve the efficiency of a company and its employees. Other ERP objectives include:
- Centralizing solutions to create an accessible IS
- Better integration, management and security of data
- Better management of all resources
- Standardized processes
- Streamlined communication
- Increased efficiency, productivity and profitability
How to use an ERP
An ERP concerns all departments of a company because of their centralized activities and flow of information.
Depending on the different modules integrated in an ERP, the software can offer a different platform for each department. An ERP can allow data to flow between different modules, providing all concerned modules with real-time, updated information to manage business functions. This data is centralized and easy to access, unlike traditional ERP limitations.
Examples of different ERP solutions
There are numerous ERP solutions available for your business. Here are five that dominate the market today: