ITSM (Information Technology Service Management) refers to the management of IT services and their end-to-end delivery to customers.
Digital adoption occurs when users reach a level of proficiency where they can fully comprehend and leverage the benefits of their software.
User support is the assistance provided to software users when encountering technical issues or questions regarding the product or service.
Learning by Doing is a training method that promotes practical hands-on experiences (instructional, learning while working).
An interactive guide is an elearning format and method used to engage users step-by-step in their handling of digital tools
User experience (UX) is the overall quality of a person’s experience or interaction with a digital tool, service or product.
A HRIS (Human Resource Information System) combines several software applications to support human resource management activities.
Enterprise Resource Planning (ERP) software is an information system that integrates all the major functions of a company.
A Digital Workplace is a cloud software enabling a company to centralize all of its digital applications for remote access anywhere.
