Support Archives

Level 3 Support: How to resolve the most complex issues

In the business world, IT support levels typically fall within a range of three to five. The specific number of support tiers...

Sep 26 | Support

Level 2 IT support concerns the resolution of problems that prevent an employee from using their equipment to accomplish daily...

Sep 26 | Support

What is level 1 support? Level 1 IT support primarily addresses lower-tier challenges that typically do not disrupt employees'...

Sep 26 | Support

Most companies today understand the true importance of hardware and software maintenance and information-technology support....

Sep 25 | Support

User support lies at the heart of successful digital adoption. Organizations increasingly rely on digital tools, so ensuring...

May 31 | Support

Did you know that an employee uses an average of 8 applications? (Source: Blissfully) Whether you’ve set up an ERP, HRIS, CRM,...

May 24 | Support

Digital Adoption Platforms (DAPs) are revolutionizing the world of business software. These embedded application support systems...

User support is the assistance provided to software users when encountering technical issues or questions regarding the product...

May 9 | Support

In today's digital landscape, there are two types of users. This first group are increasingly tech-savvy, autonomous, and...

Nov 19 | Support

Your support teams are drowning in level 1 and 2 support tickets and cannot find time to process the most qualified...

CRM, ERP, Procurement tools, HRIS, Intranet… You may be familiar with these software categories, especially if you’ve decided,...

Oct 25 | Support

Service Desk, Help Desk, Self-Service portal, or Embedded Application Support, you probably already know the different user...

You may have already had the impression that your software solutions weren't being used. Spoiler alert: it is more than a mere...