Feature · Resource Center

Every answer, one click away.

Resource Center brings every guide, document, video, and procedure into a single self service hub, inside the application your teams already use. Users find what they need in seconds. Your support team handles a fraction of the tickets. The content you already invested in finally gets opened.

✓One hub, every content type ✓Inside the tool, not beside it ✓Cut support tickets by up to 40%
Resource Center hub open inside a business application

Trusted by leading organizations

Veolia
Decathlon
Michelin
Just Eat
Amazon
La Poste
The problem

Your teams spend 30 minutes a day looking for answers they already have.

The guide exists. The video exists. The PDF was written six months ago. None of that helps the user staring at a blank field at 3 PM with a deadline. The content is everywhere. The answer is nowhere.

Answers scattered across five systems

Sharepoint, Google Drive, the intranet, the wiki, that one email from 2023. The information exists, in five different places, none of them inside the tool the user is actually working in. Finding the answer takes longer than doing the task.

Users give up and file a ticket

After two minutes of fruitless searching, the user does the rational thing: they ask a colleague, they file a support ticket, they wait. Multiplied across an enterprise, that is thousands of hours of productivity lost and a help desk drowning in basic questions.

Training content gets created, then forgotten

You invested in guides, videos, knowledge base articles, e learning modules. They sit on a shared drive that no one visits, attached to onboarding emails no one re reads. The content does its job once, on day one. Then it disappears from everyone's mind.

Support answers the same 20 questions every day

Your level 1 support team spends most of its week on questions that have been answered a thousand times before. "How do I update my expense report?" "Where do I find the leave request form?" The same tickets, the same answers, the same wasted hours, repeated forever.

The solution

One hub. Every answer. Inside the tool.

Resource Center is a self service hub that lives inside every application your teams use. Guides, videos, documents, links, procedures: everything in one place, one click away. Users find their own answer, your support handles the cases that actually need a human, your content finally delivers the value it was meant to.

One hub, every content type

Interactive guides, videos, PDFs, links to your wiki, articles, FAQs, embedded e learning modules. If the answer lives in your organization, it lives in Resource Center. No content type left behind.

Inside the tool, not beside it

Resource Center opens as a panel directly on top of Salesforce, Workday, SAP, your custom CRM, anywhere Lemon runs. No second tab to open, no portal to log into. The answer is one click from the field where the question came up.

Search, browse, or get suggested

Users find what they need the way they prefer: full text search across every resource, browsing by topic or application, or contextual suggestions based on the page they are currently on. Three ways to the same answer.

How it works

Centralize. Organize. Deliver.

Three steps to turn scattered knowledge into a single point of access. No new platform to learn, no migration project, no second portal to maintain.

Centralize content from every source
1 Centralize

Pull in every piece of content you already have.

Existing Lemon guides are added in one click. Videos, PDFs and articles upload directly. Links to your wiki, Sharepoint, intranet or knowledge base are referenced where they sit. No content needs to be rewritten or migrated, just centralized.

Supported content
Interactive guides Videos PDFs and articles Links to Sharepoint, wiki, intranet Embedded e learning
Organize content by topic and role
2 Organize

Structure so people actually find things.

Group content by topic, application, business process, or user role. Add tags, set categories, define the order of priority. The same content can appear in different sections depending on who is searching, so every persona finds the relevant material first.

Targeting controls
 By application or page in the application
 By user role, team, department
 By language, geography, profile
Resource Center accessible from a single button
3 Deliver

One button, every answer.

Users access Resource Center from a single floating button on every application. They search, browse, or follow contextual suggestions based on where they are. Analytics show which content gets opened, which questions go unanswered, and where the gaps in your knowledge base are.

User experience
 Floating button accessible from every page
 Full text search across every resource
 Built in analytics on usage and gaps
Frequently asked

Resource Center FAQs.

How is this different from our existing intranet or Sharepoint? +

Your intranet is a destination users have to remember to visit. Resource Center is a panel that opens directly on top of the application where the question came up. Same content can live in both, but the point of access shifts from "go find it" to "it is right there." That single shift is the difference between content used and content forgotten.

What types of content can I put in Resource Center? +

Interactive guides built in Lemon, uploaded PDFs and videos, articles, embedded e learning modules, direct links to your wiki, Sharepoint or knowledge base. If the content lives somewhere in your organization, Resource Center can reference it or host it. Nothing needs to be rewritten or migrated.

Can content be targeted to specific users or roles? +

Yes. Filter by role, team, geography, language, or any custom user attribute. A sales rep sees the sales guides. A regional manager sees the manager content. Localized versions appear automatically based on user language. Every persona sees the relevant material first.

Who can add or update content in the hub? +

Anyone you grant access to, with role based permissions. Subject matter experts manage their own content without IT involvement. Approval workflows are available for organizations that need governance. Updates publish in real time, no rebuild or deployment required.

Does Resource Center work across multiple applications? +

Yes. One Resource Center spans every application Lemon runs on. The user opens Salesforce and sees sales content. They switch to Workday and see HR content. Same hub, contextual to the tool. No second product to deploy per application.

How do I know what content is actually being used? +

Built in analytics show which resources are opened, which searches return no results, which user segments engage with what content. You see where your knowledge base has gaps, which articles deserve a rewrite, and which training material delivers real value over time.

See it on your software

Bring us the 20 questions your support handles every day. We will make 80% of them disappear.

30 minutes. Bring your top recurring tickets or your most under used training content. We will build Resource Center inside your software live during the call and show you exactly what users would see.

Book a call