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Solutions · IT & CIO

Application support, without the endless tickets.

Lemon Learning reduces application support by guiding employees step by step inside every app, including desktop and legacy. IT drives adoption of each rollout, cuts the support load, and keeps governance, without re-training the whole company.

✓Web, SaaS, desktop & legacy✓No change to your systems✓EU hosting, GDPR by default
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The context

Why software rollouts stall on IT's desk, and what to do about it.

You deliver the systems the company asks for, then own the fallout when adoption is low: a flood of tickets, incorrect data and projects that never hit their ROI.

 
Helpdesk drowning in how-to tickets
The same how-do-I questions every week. Your team re-explains the same process instead of fixing real incidents.
 
Rollouts nobody adopts
A new tool or migration goes live, training happens once, and three weeks later usage and data quality have collapsed.
 
Desktop and legacy apps left unguided
Most adoption tools stop at the browser. Your thick-client, on-premise and in-house apps, often half your stack, get no guidance at all.
 
Governance and licence waste
Without usage visibility you cannot see what is adopted, what is risky shadow IT, or which expensive licences sit unused.
Use cases

Three IT problems Lemon Learning solves today.

Whether you are cutting your ticket queue, driving a migration, or trying to govern usage, Lemon puts the answer inside the application and gives you the data behind it.

Also see: employee enablement · all use cases

Acme Finance HomeSuppliersInvoicesReports ⌕ Search… AL
New invoice DRAFT INV-2026-0042 Cancel Save invoice Supplier *Invoice date * PO number Tax scheme * GGlobex Ltd▾ 24 / 02 / 2026📅 PO-4821 Select a scheme▾ LINE ITEMS· 4 items DESCRIPTIONQTYUNIT PRICEAMOUNT Consulting, February12€ 800.00€ 9,600.00 Onboarding package1€ 2,000.00€ 2,000.00 Support hours8€ 100.00€ 800.00 Training session2€ 450.00€ 900.00 Subtotal€ 13,300.00 VAT 20%€ 2,660.00 Total€ 15,960.00 ? Which tax scheme? Use Reverse charge for EU B2B invoices, or Standard for domestic ones. Wrong scheme = rejected by finance.
Support

Cut support tickets at the source.

Your helpdesk fields the same how-to questions on every application, every week, instead of working real incidents.

Lemon adds context tooltips and on-demand guides on the exact steps users get wrong, so they self-serve and submit it right the first time.

Fewer tickets. Cleaner data. IT reclaims its time.

Rollouts & migrations

Drive adoption of every rollout without re-training everyone.

New ERP module, new tool, a migration to a new UI. Each change resets the learning curve and reopens the ticket flood.

Lemon lets you push contextual guides the day a change goes live, including on desktop and legacy apps that browser-only tools cannot reach.

Adopted in days. Zero classroom sessions.

Also see: ERP adoption

Create Supplier
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COMPLETION FUNNEL · Opportunity creation
Started1,000
Step 1820
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Step 3310
▼ 43% drop at step 3
Governance

See what is adopted, govern what is not.

You cannot govern what you cannot measure: which processes are followed, which apps are shadow IT, which licences are wasted.

Lemon analytics show real usage across applications, so you target guidance, surface risk and reclaim unused licences.

Adoption you can prove. Risk you can see.

Customer story

Minus 80 per cent tickets at deployment, with zero training.

See all customer stories
METRO France · Retail / distribution

"We ran no training, not remote, not classroom, no documentation, no PowerPoint, no video, nothing. And the feedback was excellent. We cut tickets and incidents by more than 80 per cent at rollout."

METRO France
Internal application rollout across 98 points of sale
METRO
 
-80%
tickets at deployment
0
training sessions
98
points of sale
Compatible with

Your whole stack, including the apps others cannot reach.

Lemon works across web, SaaS, in-house tools and desktop or legacy applications, the systems browser-only adoption tools leave unguided.

See all 300+ compatible applications →
ServiceNowServiceNowITSM SAPSAPERP · S/4HANA SalesforceSalesforceCRM Desktop appsDesktop appsSAP GUI, Citrix, Java In-house appsIn-house appsYour own tools
FAQ

Common questions from IT and security.

Does Lemon work on desktop and on-premise apps, not just the browser? +

Yes. Lemon guides web, SaaS and desktop or thick-client applications, including on-premise and in-house systems. It is one of the few adoption platforms that does not stop at the browser.

Does deploying Lemon change our systems? +

No. Lemon sits on top of your applications through the Lemon layer, with no change to the underlying system. Your teams build and publish guidance with a no-code editor, no developer required.

How does Lemon handle SSO and access? +

Lemon supports SSO via SAML 2.0 and OIDC, and integrates with your existing access model. Guidance can be targeted by user segment so people only see what is relevant to them.

What about data security and GDPR? +

Data is encrypted in transit and at rest, with 100 per cent European hosting and native GDPR compliance. Full security documentation is available on request.

See it on your stack

Show us your stack. We'll show you Lemon on it.

A 30-minute demo on your actual applications, desktop and legacy included. Real overlays, real guides, real data. No generic slides.

Book a demo