Guidance Analytics

Understand how your software is really being used.

Track adoption, measure engagement, and pinpoint where users need help, across every guide and every application. Guidance Analytics turns in-app behavior into decisions your team can act on.

Adoption KPIs in one place Completion & drop-off rates Across all your apps
Lemon Learning Salesforce John Lemon
GLOBAL
03/10/2026 – 06/10/2026 Populations ▾ Select a tool ▾
Your Lemon Learning KPIs
The last 3 months
Number of connections14
Number of interactions3305
Number of active users18/18
Overall training time5667 min
Saving support requests115 h
Estimated cost time saved94 h
Chronology of launches
The last 3 months
Number of launches0150300450Apr2026May2026Jun2026
Chatbot (138)
Guides (1416)
Pushs (474)
Smart Launchers (74)
Quick Launchers (388)
Informators (945)
Validators (8)

Trusted by leading organizations

Veolia
Decathlon
Michelin
Just Eat
Amazon
La Poste
The problem

Logins tell you who showed up. Not whether anyone succeeded.

Most teams roll out new software with no view of what happens next. Usage stats count clicks, not outcomes, so the real adoption gaps stay invisible until they turn into support tickets.

 

Usage isn't adoption

A user can open an app every day and still avoid the workflows that matter. Login counts hide who is actually getting the job done.

 

Friction stays invisible

When users abandon a process halfway through, nothing flags it. The exact drop-off point that is costing you adoption never surfaces.

 

Content runs blind

You publish guides and tooltips, but without completion data you cannot tell which ones help and which ones go unread.

 

Decisions rely on anecdotes

Without shared numbers, rollout calls come down to gut feel and the loudest complaint, not evidence everyone can see.

The solution

Adoption you can finally measure.

Guidance Analytics turns every interaction with your guides, tooltips and in-app content into clear, comparable metrics, so you know what is working and exactly what to fix next.

Track engagement

Measure how users interact with guides, tooltips and in-app content across every application, in real time.

Identify opportunities

Surface unused features, adoption gaps and the exact steps where users need additional support.

Improve performance

Use the insights to refine guidance, streamline processes and lift digital adoption outcomes over time.

What you can measure

Every metric, from a single dashboard.

Adoption data lives in one place, filterable by application, guide, team or time period, so anyone can find the answer without exporting a thing.

Guides 1.4K
Informators 945
Pushs 474
Quick Launchers 388
Chatbot 138
Smart Launchers 74
Validators 8

Launches by content type

3,443 launches

See which formats your teams actually launch, guides, informators, pushs and more, so you double down on the content that drives adoption.

By content typeLast 3 months
N°NameCategoryReads
1 Create a new opportunity Guides 686
2 Welcome – home tour Informators 522
3 Discover a new feature Pushs 296
4 Opportunity Quick Launchers 208
5 I need help! Guides 175
6 Dashboards page Informators 115

Most-read content

686 reads

Rank the guides, informators and pushs users open most, so you know where attention, and friction, actually concentrates.

Top contentBy reads
Top usage by country
1 France 73%
2 United States 5%
3 Unidentified 5%
4 United Kingdom 4%
5 Korea 3%
6 United Arab Emirates 3%

Usage by country

73% France

Break adoption down by region to see where your rollout is landing well and where a market still needs more guidance.

By regionShare of usage
Frequently asked

Guidance Analytics FAQs.

How is this different from the analytics already built into our software?+
Native product analytics tell you what happened inside one tool. Guidance Analytics measures adoption across every application you support, and ties it to the guides and tooltips users actually saw. So you do not just see a drop-off, you see which piece of guidance was meant to prevent it.
Which metrics does it track out of the box?+
Total and unique visits, active users, average time on task, most viewed pages and guides, and guide completion and drop-off rates. Each can be filtered by application, guide, team or time period, with no manual setup required.
Can we segment the data by team, role or country?+
Yes. Analytics inherit the same segmentation you use to target content, so you can compare adoption between regions, business units or user roles and see exactly where a rollout is landing well and where it needs more support.
Is any personal data collected from our users?+
Analytics run within Lemon's enterprise security and data-protection framework. You control the scope of what is measured, and the focus is on adoption behavior, not personal content, so insights stay useful without compromising privacy.
Can we export the data or send it to our BI tools?+
Yes. Beyond the in-app dashboard, adoption data can be exported and fed into the reporting tools your team already uses, so Guidance Analytics fits the way you report rather than adding another silo.
How do we turn these insights into action?+
A drop-off point tells you where to add a guide or tooltip; an unread guide tells you what to rewrite or retire. Because the content and the analytics live in the same platform, you can adjust guidance and watch the numbers respond, no retraining and no separate tooling.
See your adoption data live

Bring one rollout you're unsure about. We'll show you the numbers.

A 30-minute call. Tell us which adoption question keeps coming up, and we'll show you exactly how Guidance Analytics answers it inside your own applications.

Book a call