Glossary / Change Management
Change management
Change management is the structured approach to preparing, supporting and equipping people to adopt a new way of working. It is a discipline, not a one-off announcement: it brings together planning, communication, training and measurement to turn a new process, organization or technology into behavior that actually sticks.
In practice, change management is what decides whether a transformation lands or stalls. It is measured with indicators such as adoption rate, employee readiness and resistance, and it is often confused with digital adoption, which measures whether people actually use the tools, not just whether they accept the change.
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