Digital friction
Digital friction is the effort, confusion and delay people face when using digital tools to get work done. It is every unnecessary click, unclear step, error and workaround that stands between an employee and the outcome they are trying to reach.
In practice, digital friction is what turns a capable tool into a daily frustration. It shows up as abandoned tasks, repetitive support tickets and shadow workarounds, and it is the single biggest obstacle to software adoption. Reducing it is the core work of digital adoption: the less friction a user meets, the faster they reach value.
Want the full picture, with causes, metrics and how to cut it? Read the complete guide: What is digital adoption?
Related terms
See all definitions in the Lemon Learning glossary.
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