Introduction and background:

Olivia Vincent, Head of IT User Services at Metro France, shares her experience of deploying Lemon Learning. The deployment began with a pilot about two years ago to replace a legacy application used by over 500 employees in 98 outlets.

Training strategy:

Traditionally, Metro trained managers face-to-face, who then passed on the knowledge to their teams. This method had its limits in terms of knowledge retention. With Lemon Learning, the strategy was reviewed: no traditional training was used, relying solely on Lemon’s application guidance tool, perceived as an “application GPS” by METRO employees.

Implementation and adoption:

The deployment of Lemon Learning has been extended to other applications, integrating the tool at the heart of user support for new applications and existing training courses. Feedback from users has been very positive, noting the simplicity, intuitiveness and non-intrusiveness of the tool, as well as the significant time savings.

ROI:

For Metro’s project teams and IT department, Lemon Learning has enabled them to control training costs and significantly reduce incidents and support tickets by over 80%.

Best practices and governance:

Olivia recommends basing the change on the Lemon Learning tool from the outset, and maintaining governance on the side of the IT department, which is responsible for deploying and updating the applications. Guides can be created internally or with the project manager.