Digital Transformation at Scale: Lemon Learning in the French Gendarmerie
Software: 1
Tool type: HRIS (SAP)
Users: 90,000
What made this project a success?
Why did you choose Lemon Learning?
We needed to support a very diverse population with our new HR information system. With 90,000 employees—from officers to reservists—the challenge was significant: how could we train non-specialist users, who were sometimes uncomfortable with the tool, without overwhelming them with manuals or lengthy training sessions?
We discovered Lemon Learning at a convention. The tool immediately stood out to us: contextualized, lightweight, integrated, and, above all, designed for occasional use.
How did the integration of Lemon Learning go?
We started with a POC, which was quickly validated. The tool was approved by our cybersecurity department—a first for a SaaS solution in our environment. After training, we were able to create our first guides and deploy them widely. Today, we cover more than 350 business tiles with 40 active guides.
What are the benefits of Lemon Learning for your teams?
Fewer support calls, greater user autonomy, and above all, a tool adaptable to all profiles. We've even repurposed certain features to create interactive FAQs and display regulatory alerts directly within the interface.
What is the long-term impact on your users?
Lemon Learning has become a key channel for disseminating business information, maintaining knowledge over time, and guiding users through changes in the HR information system. It saves everyone time and provides a real, continuous boost in user skills.

Captain - SAP IT Project Manager, National Gendarmerie

Assistant to the audit and quality control manager, National Gendarmerie
“Our trainers can access guides as soon as they arrive, which has significantly reduced support tickets.”
“Creating video tutorials had become unsustainable. Lemon Learning allowed us to keep our guides up-to-date without any additional overhead.”
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