How Otis turned in-app guidance into a real communication channel for 2,000 employees.
The world leader in elevators and escalators rolled out a new e-procurement system on its JD Edwards ERP in France. Lemon Learning supports more than a thousand daily users, not just to train them, but to reach the right people, in the right place, at the right time.
Keep 2,000 users fluent on e-procurement, long after the kickoff training.
Two years into a digital-transformation push, OTIS rolled out a new e-procurement system built on its JD Edwards ERP. The hard part was never the kickoff training. Months later, users forget the specifics, and critical updates drown in a flood of emails and Teams messages.
OTIS needed a way to reach the right people, at the right time, in the right place: inside the tool itself, the moment a question or a change actually came up.
"I don't have to search for information thanks to Lemon Learning."
Bertrand CharroisDigital transformation project manager, OTIS
A communication channel built into the tool, not bolted onto the inbox.
Lemon Learning sits directly inside the e-procurement system. New joiners are onboarded step by step, but the bigger win is everyday communication: when there's something to say about e-procurement, OTIS says it in Lemon Learning, reaching the right people at the right moment instead of losing the message in email or Teams.
Onboarding that sticks
Step-by-step guides walk users through e-procurement processes inside JD Edwards, so the tool's specifics stay one click away, not buried in a training deck from months ago.
Targeted communication, in the tool
Instead of losing updates in email or Teams, OTIS pushes business messages straight into the application, reaching the right users at the right time.
Control on the fields that matter
Context-sensitive hints sit directly on specific fields, giving users control and information exactly where a question comes up.
The right message to the right people
Content scoped by role and team, so each user only sees the guidance and announcements that concern their part of the e-procurement process.
"Lemon Learning enables targeted communication."
Bertrand CharroisDigital transformation project manager, OTIS
Information that's relevant, in the right place, at the right time.
Today, Lemon Learning helps over 1,000 OTIS users a day. Newcomers get onboarded in context, and the wider team treats it as the place to find and share information about e-procurement. In Bertrand Charrois's words, three things define it: relevant information, in the right place, at the right time.
"Context-sensitive bullet points provide control and information on specific fields."
Bertrand CharroisDigital transformation project manager, OTIS
"Lemon Learning helps 1,000 of our users on a daily basis with our e-procurement."
Bertrand CharroisDigital transformation project manager, OTIS
Like OTIS, put the right information where the work happens.
Book a personalised demo and see how Lemon Learning turns a tool rollout into a daily communication channel, reaching the right users at the right time, inside the apps they already use.
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