How Ramsay Health Care rolled out a new patient management system across 66 sites.
A leading healthcare group, Ramsay Health Care replaced an ageing system with a new ERP for patient admissions and billing, rolled out to 66 sites in 30 months. Lemon Learning sits inside that tool and turns it into guided, in-context steps, so 1,500 administrative and nursing staff can self-serve and keep their knowledge current.
Roll out a new patient management system to 66 sites in 30 months, without disrupting care.
Ramsay Health Care is a healthcare group operating across 66 sites. It set out to replace an older system with a new tool for managing patient admissions and billing stays, standardising processes across every site in the process.
The hard constraint was time. The rollout had to reach all 66 sites in just 30 months, alongside development work to standardise those processes. Training 1,500 administrative and nursing staff on that timeline, without slowing down day-to-day care, was the core challenge.
Classroom training alone could not keep pace, and the tools are used intensively and continuously, including in emergency settings. Staff needed support that stayed available after the initial training and kept knowledge current as people joined or changed roles.
« We recently deployed a new tool for managing patient admissions and billing stays, replacing an older system. This project included development to standardise processes across our 66 sites over 30 months. »
Manuela Nanga Foka Operations Project Manager, Ramsay Health Care
A blended rollout, with Lemon Learning keeping knowledge current inside the tool.
Ramsay adopted a structured, industrial approach: face-to-face training to land the new work processes, then digital tools to maintain that knowledge over time. Face-to-face was essential for communicating the process changes, particularly given intensive use in emergency situations, while the digital layer keeps the knowledge alive once the classroom is over.
Lemon Learning is the in-context layer inside the patient management system. It guides users step by step, onboards new staff, and maintains knowledge across all 66 sites, without pulling people back into training each time something changes.
Step-by-step guidance in the ERP
1,500 administrative and nursing staff follow guided steps inside the patient management system, at the exact screen they are on. Knowledge of the software stays current long after the classroom training.
Process changes pushed in-product
When work processes change, the update appears directly inside the tool, where staff will actually see it, rather than relying on emails or another full round of training.
See which guides land
Usage statistics show which guides get followed and where users still hesitate, so the team can prioritise the next guides and keep guidance consistent across all 66 sites.
New employees ramp up in-app
New joiners self-serve through the same in-context guides, so onboarding does not depend on pulling a trainer onto every site each time someone starts.
« Face-to-face training provided a deep understanding of the new methods, while digital tools served as a complement to maintain knowledge. »
Manuela Nanga Foka Operations Project Manager, Ramsay Health Care
66 sites rolled out on schedule, with knowledge that stays current.
« Lemon Learning allows me to maintain my knowledge of the software. »
Manuela Nanga Foka Operations Project Manager, Ramsay Health Care
« Lemon Learning supports our new employees. »
Manuela Nanga Foka Operations Project Manager, Ramsay Health Care
« Lemon Learning helped us roll out the software to our 66 sites. »
Manuela Nanga Foka Operations Project Manager, Ramsay Health Care
Like Ramsay Health Care, roll out a new system across every site without slowing down the work.
Book a personalised demo and see how Lemon Learning helps healthcare and enterprise teams roll out new systems faster, onboard staff in context, and keep knowledge current as tools change.
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