Public teams adopt complex tools
faster with Lemon.
Agencies, universities and public operators rely on Lemon to cut support, speed up onboarding on business systems, and give every profile the right level of help, directly inside the tools they use every day.
Complex environments, teams with no time to train.
Public organizations run heterogeneous tool landscapes, serve many user populations, and rarely have spare hands to train everyone by hand. The same friction keeps surfacing, made worse by turnover and constant change.
Complex, heterogeneous tools
Business software that is specific, sometimes aging, and often not intuitive, spread across web and desktop applications.
Many profiles, roles and rights
Every population needs a different path, yet documentation treats everyone the same, so few find the step that applies to them.
Content that ages fast
Guides, PDFs and training material have to be maintained over time, across preproduction and production, and quickly fall out of date.
Overstretched teams
Support and L&D have little time to train manually, while accessibility and multi-screen, multi-tool work add to the load.
Compatible with the systems your teams run on.
From SAP and Oracle to the in-house application you built yourselves, Lemon guides users in every system your organization runs on, on the web and on the desktop alike.
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The right level of help, for every user.
Public organizations serve many populations on tools the office rarely sees. Lemon is built to guide each of them at scale, wherever and however your teams work.
On every tool
Guidance on web, desktop and legacy apps, where the work actually happens, not just on the main platform.
Targeted by audience
Profiles, tags and sub-guides deliver the right path to each role, so users only see what applies to them.
Content that stays current
Update a guide in minutes as the tool evolves. Lemon's team helps you build, fix and improve every path.
Live in days
A single script to add, no source-code changes. Your first guides are online within days, not months.
The features that turn those problems around.
Guidance lives inside the application, so your teams find the right step at the right moment, without leaving the tool they work in.
Guide every procedure in the tool
Contextual, step-by-step guides walk each user through your processes, the right way, without leaving the application.
Learn more →Help at the right moment
Contextual hints and quick launchers surface on the field that needs them, so occasional users never get stuck.
Learn more →One path per population
Target content by role, team or permission. Each profile sees the guidance that fits its job, and nothing else.
Learn more →Keep the workload light
Create and update guides with no developer. Lemon's team helps you get started, so the internal effort stays low.
Learn more →A university turns its admin tools into one onboarding flow.
Questions from public teams.
Does Lemon work on our internal and legacy tools? +
Yes. A large share of public-sector deployments runs on in-house or aging applications. Lemon overlays guidance on web and desktop tools alike, including heavily customized configurations, without modifying their source code.
Can it handle preproduction and production environments? +
Yes. Guides can be built and validated in preproduction, then published to production when ready. The same content set follows your tool across environments, so nothing has to be rebuilt twice.
Can we target different user profiles and permissions? +
Yes. With profiles, tags, targeting and sub-guides, each population gets the path that fits its role and rights. A manager, an occasional user and an administrator can each see different guidance on the same screen.
How fast can we deploy? +
Technical setup is a single script added to your application header, roughly 30 minutes for your IT team. After that, timing depends on building content, not on the technical rollout. First guides are usually live within days.
Can our teams maintain the content themselves? +
Yes. The no-code editor lets your teams create, edit and publish guides on their own, with no developer. You stay in control of every procedure and update them as the tools evolve, and our team supports you along the way.
Your teams, your tools, your demo.
In 30 minutes, we show you Lemon on your own application, with your screens and your procedures. Not a generic demo.
Book a demo