Reduce support costs with increased digital adoption
Guide your users step-by-step through each and every feature of your tools, precisely when and where they need it, to reduce the daily burden on your support teams.
Simple to use and fast to deploy
Significantly reduce support costs
What used to be time-consuming is made quick and efficient with Lemon Learning. Your users have the information they need right where they need it – within their tools. As a result, your support teams have fewer Level 1 and Level 2 requests to process, resulting in a significant reduction in your support costs.
User autonomy on any digital tool
Empower your employees to independently access training in real-life situations. Interactive content is available at all times through Lemon Learning’s library of guides, even (or especially!) when your support teams are not available.
Support on-demand: Eliminate user frustration on digital tools
It can take an average of 24.2 hours for support teams to respond to internal tickets (source: Zendesk). As digital tools become more and more numerous in the workplace, your employees need to be able to quickly and efficiently resolve problems they encounter with their applications as they arise.
Lemon Learning’s Digital Adoption Platform (DAP) helps your users advance independently through their software features, without seeking out support teams’ assistance.
A question about a business process? Difficulties filling out CRM fields? Lemon Learning’s interactive guides deliver the answers users’ need, at the moment and in their platform, without having to leave the tool.
The main advantage of our applied GPS-like solution? It’s always available. Lemon Learning offers assistance even when your support teams are unavailable off-hours. And you can interact and engage continually with employees to stay connected.