How ITSAP boosted digital skills across 17 subsidiaries with personalised learning.

A 25-year-old ERP, high turnover, and training formats that no longer worked.

ITSAP operates in the personal-services sector through 17 subsidiaries. Its in-house ERP, built 25 years ago, is highly comprehensive, but it has also grown complex over time, and every team has to master it.

In a sector where turnover is high and training needs are constant, the old formats no longer worked: videos, long presentations and 90-slide decks delivered over video calls. And with each subsidiary running its own methods, there was no single way of working to teach.

ITSAP needed to train people directly inside the tool, at their own pace, with content tailored to each entity, while preserving knowledge as teams kept changing.

« In a company with high turnover, centralizing knowledge and making it accessible to everyone, at any time, had become essential. Lemon Learning allowed us to do this simply. »

Mickael Rouvray Application Support & Training Manager, ITSAP

In-app learning, tailored to each subsidiary.

The project kicked off in November 2023. Less than two months later, in January 2024, ITSAP shipped its first content, launched by an activation push right from the ERP homepage. Since then, the environment has grown to around thirty interactive guides and forty tooltips.

The key is the ability to target content by user profile, so each of the 17 subsidiaries gets messages and learning paths that fit its own methods, with no forced standardisation. Lemon Learning also became a communication channel in its own right: push notifications carry key messages far more effectively than internal email. ITSAP even customised the interface with its own logo.

« Each subsidiary has its own methods. With Lemon Learning, we were finally able to customize content for each entity without trying to standardize everything. »

Mickael Rouvray Application Support & Training Manager, ITSAP

Faster training, lighter support, and knowledge that stays.

« Previously, we used to train with 90 Google Slides via video. Lemon Learning has completely changed that: learning is now fluid, integrated, and much more effective. »

Mickael Rouvray Application Support & Training Manager, ITSAP

« Lemon Learning has become a communications tool in its own right. We use push notifications to disseminate our key messages; it’s much more effective than email. »

Mickael Rouvray Application Support & Training Manager, ITSAP

« Requests for theoretical help have decreased, questions are more targeted, and that frees up time for our support teams. »

Mickael Rouvray Application Support & Training Manager, ITSAP

Like ITSAP, build training that lives inside your tools, tailored to every team.

Book a personalised demo and see how Lemon Learning onboards users, cuts support load, and turns your ERP into a learning and communication channel, customised to each entity.