Resolve user questions instantly.

The AI Assistant goes beyond static guidance. It understands user intent, retrieves the right information from your own content, and can suggest or launch the right guide automatically, so users get an answer without ever leaving their workflow.

Answers in natural language Cuts support tickets Works inside your apps
The Lemon Learning AI Assistant answering a user's question inside Salesforce

Trusted by leading organizations

Veolia
Decathlon
Michelin
Just Eat
Amazon
La Poste
The problem

When users have a question, the answer is never where they are.

People don't want documentation. They want the answer, in the moment, in the screen they're already on. Anything else slows them down or sends them to support.

 

Questions arrive mid-task

A user hits a wall in the middle of a process. The thing they need to know exists somewhere, just not on the screen in front of them.

 

Documentation goes unread

Portals, PDFs and wikis exist, but searching them means leaving the task. So people guess instead of looking.

 

Not every question has a guide

You can't pre-build a walkthrough for every possible question. The long tail of one-off doubts goes unanswered.

 

Support absorbs the rest

When there's no answer in the moment, the question becomes a ticket. The same ones reach your helpdesk every week.

The solution

Ask in plain language. Get the answer three ways.

The same assistant resolves a question at whatever depth the user needs: a straight answer, a guided walkthrough, or the action done for them.

 

Answer me

The assistant instantly resolves user questions, drawing on multiple content sources, like your library, your guides and your knowledge base.

 

Guide me

It surfaces the right Lemon Learning content (standard guides, automatic guides and announcements) and walks users through it, step by step, inside the tool.

 

Do it for me

Lemon takes users straight to the right step and guides them through the action directly inside the tool, from question to done.

How it works

Ask. Understand. Act.

A simple flow that moves users from uncertainty to action, without ever leaving the application.

The AI Assistant chat panel where a user asks a question
1

Ask.

Users enter a question in natural language, directly within the interface, no documentation to search, no ticket to open.

Plain languageInside the app
The AI Assistant interpreting the request and finding the answer
2

Understand.

The assistant interprets intent and identifies the most relevant information by analysing your guides, knowledge base and existing content.

Intent detectionYour content
The AI Assistant delivering an answer and launching a guide
3

Act.

It delivers a clear answer and can suggest or launch the right guide, so users move straight from question to resolution.

Clear answerLaunches a guide
Frequently asked

AI Assistant FAQs.

How is the AI Assistant different from a generic chatbot like ChatGPT?+
A generic chatbot provides answers from the public internet. The Lemon AI Assistant answers from your own content, inside your own applications, and knows which screen the user is on. So instead of a plausible-sounding paragraph, it returns the answer that applies to your process, and can launch the matching guide to complete the task.
Can the assistant invent answers?+
No. The assistant is grounded in the content you've published, your guides, knowledge base and library. It interprets the user's intent and returns the most relevant information from those sources rather than generating answers from scratch, which keeps responses accurate and on-brand.
What happens when the assistant doesn't have an answer?+
When no content covers the question, the assistant says so rather than guessing, and can route the user to the right resource or support channel. Those gaps are visible to your team, so you know exactly which guide or article to create next.
Is our data used to train external AI models?+
No. Your content and your users' questions are not used to train public models. The assistant works only with the content scope you give it, within Lemon's enterprise security and data-protection framework, so sensitive information stays inside your environment.
Can the assistant do more than answer? Can it act?+
Yes. Beyond replying, it can suggest or launch the right guide and take the user straight to the exact step or screen to complete the task. That's the difference between "answer me", "guide me" and "do it for me": one assistant, three depths of resolution.
How do we keep its answers accurate over time?+
The assistant always reflects your latest published content. When you update a guide or article, its answers update with it, no retraining required. Analytics on what users ask show you where to refine content and where new questions are emerging.
See the assistant on your software

Bring a question your users ask. We'll answer it live.

Join us for a 30 minute call. Bring your most common user questions, and we will show you how the AI Assistant resolves them directly inside your application.

Book a call