ITSM (Information Technology Service Management) refers to the management of IT services and their end-to-end delivery to...
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Support
ITSM vs ITIL: How to choose?
ITSM (IT Service Management) covers the way in which IT teams manage the end-to-end delivery of IT services to customers. It is...
What is IT support?
IT Support: What you need to know What is IT support? Often referred to as technical support, it is a specialized support center...
Level 3 Support: How to resolve the most complex issues
In the business world, IT support levels typically fall within a range of three to five. The specific number of support tiers...
Level 2 Support: Innovative strategies to resolve advanced issues
Level 2 IT support concerns the resolution of problems that prevent an employee from using their equipment to accomplish daily...
Level 1 Support: Improve user satisfaction
What is level 1 support? Level 1 IT support primarily addresses lower-tier challenges that typically do not disrupt employees'...
IT Support levels: L1, L2, L3 explained
Most companies today understand the true importance of hardware and software maintenance and information-technology support....
The role of user support in DAPs
User support lies at the heart of successful digital adoption. Organizations increasingly rely on digital tools, so ensuring...
User Support: How to assess effectiveness
Did you know that an employee uses an average of 8 applications? (Source: Blissfully) Whether you’ve set up an ERP, HRIS, CRM,...
Application support: 3 advantages of digital adoption platforms
Digital Adoption Platforms (DAPs) are revolutionizing the world of business software. These embedded application support systems...
User support
User support is the assistance provided to software users when encountering technical issues or questions regarding the product...
What is self-service support and why is it important?
In today's digital landscape, there are two types of users. This first group are increasingly tech-savvy, autonomous, and...
Support: A practical guide to reduce support requests
Your support teams are drowning in level 1 and 2 support tickets and cannot find time to process the most qualified...
Service Desk, Help Desk, or Embedded Application Support
Service Desk, Help Desk, Self-Service portal, or Embedded Application Support, you probably already know the different user...
Digital Adoption: Time to Switch to Self-service Support
You may have already had the impression that your software solutions weren't being used. Spoiler alert: it is more than a mere...