Digital transformation at scale: Lemon Learning in the French Gendarmerie.
The French Gendarmerie rolled out a new SAP-based HR information system to a workforce of 90,000, from career officers to occasional reservists. Lemon Learning sits inside that HRIS and turns a complex tool into guided, in-context steps, so non-specialist users can self-serve without manuals or long training sessions.
/Sans%20texte/miniature_gendarmerie_sans_texte.png?width=400&height=225&name=miniature_gendarmerie_sans_texte.png)
Train 90,000 non-specialist users on a new HRIS, without burying them in manuals.
The Gendarmerie deployed a new SAP HR information system across an unusually diverse population: career officers, support staff and reservists, many of whom use the tool only occasionally and were not comfortable with it.
The traditional answers did not fit. Thick user manuals go unread, and pulling 90,000 people into lengthy training sessions was neither practical nor affordable. The team needed a way to guide people at the exact moment they used the system.
There was a further constraint. The environment had strict security requirements, so any new tool would have to clear the cybersecurity department before it could go anywhere near the HRIS.
« How could we train non-specialist users, who were sometimes uncomfortable with the tool, without overwhelming them with manuals or lengthy training sessions? »
French Gendarmerie
In-context guidance inside the HRIS, cleared by cybersecurity and live across 350+ business tiles.
The team first saw Lemon Learning at a convention, and the fit was immediate: contextualised, lightweight, integrated into the HRIS, and built for occasional use rather than power users.
A proof of concept was validated quickly and, in a first for a SaaS solution in the Gendarmerie's environment, approved by the cybersecurity department. After a short training, the team built its first guides and rolled them out widely.
Today, Lemon Learning covers more than 350 business tiles with 40 active guides. The team has even repurposed the platform to build interactive FAQs and surface regulatory alerts directly inside the interface.
Step-by-step guides in the HRIS
40 active guides walk users through more than 350 business tiles in the SAP system. Occasional users self-serve at the exact step they are on, instead of hunting through a manual.
Regulatory alerts pushed in-product
The team surfaces regulatory alerts and business updates directly in the interface, where users will actually see them, rather than relying on emails that go unread.
Self-service answers in context
The team repurposed Lemon Learning to build interactive FAQs inside the HRIS, so recurring questions are answered on the spot and never reach the support queue.
See which guides land
Usage statistics show which guides get followed and where users still hesitate, so the team can prioritise the next guides and keep proving the drop in support tickets.
« The tool immediately stood out to us: contextualised, lightweight, integrated, and, above all, designed for occasional use. »
French Gendarmerie
Fewer support tickets, more autonomous users, and guides that stay current without extra work.
« Our trainers can access guides as soon as they arrive, which has significantly reduced support tickets. »
French Gendarmerie
« Creating video tutorials had become unsustainable. Lemon Learning allowed us to keep our guides up to date without any additional overhead. »
French Gendarmerie
« Lemon Learning has become a key channel for sharing business information, maintaining knowledge over time, and guiding users through changes in the HR information system. »
French Gendarmerie
Like the French Gendarmerie, guide users inside the tool without adding training overhead.
Book a personalised demo and see how Lemon Learning helps large public-sector and enterprise teams cut support tickets, push critical updates in-product, and keep guidance current as systems change.
Book a demo/Sans%20texte/miniature_stellantis_sans_texte.png)
/Sans%20texte/miniature_otis_sans_texte.png)