How Rent A Car turned high turnover into independent learning.

Train an ever-renewing front line on the booking software, faster than they leave.

Rent A Car is one of France’s largest car-rental networks, with around 1,200 employees across 500 branches. Counter staff run the business on an in-house booking ERP — quotes, reservations, contracts — the tool every customer interaction flows through.

Strong post-COVID growth amplified a structural problem: high staff turnover, with counter teams renewing roughly every three months. Classic training couldn’t keep pace — by the time someone was trained, they were already moving on, and the next hire was starting from zero.

Knowledge was also scattered: an intranet, dispersed training tools and PDF documents that nobody could find in the moment. Rent A Car needed independent, in-context learning built into the software itself, so any employee — day one or year ten — could find the right step without calling support.

« With a turnover cycle of three months for our counter staff, having a tool that enables independent learning was essential. »

Jocelyn Aland Digital Operations Manager, Rent A Car

One in-app layer for everything: guides, pushes, tooltips and AI on top.

The Lemon Learning team came on-site to observe branch operations directly, then built guides for the key processes — creating a quote, making a reservation, generating a contract. The result simplified access to information for every employee, whatever their seniority.

From there the layer grew into Rent A Car’s single source of truth: weekly pushes to broadcast key updates, contextual tooltips for in-the-moment help, and an emerging AI virtual assistant answering common questions across 3,450 procedures — retiring the intranet and scattered tools along the way.

« With Lemon Learning, we finally have a single tool to centralise all of our knowledge and procedures. »

Jocelyn Aland Digital Operations Manager, Rent A Car

Autonomous teams, streamlined support, and onboarding that no longer waits on anyone.

« Our teams save time, become autonomous, and our support is streamlined. »

Jocelyn Aland Digital Operations Manager, Rent A Car

« Thanks to Lemon’s push and guide features, we can quickly inform staff of new developments and make sure they consult them. It’s a huge efficiency booster. »

Jocelyn Aland Digital Operations Manager, Rent A Car

« Lemon Learning has revolutionised our onboarding: new staff become operational without constant support, and existing staff find everything they need at the click of a button. »

Jocelyn Aland Digital Operations Manager, Rent A Car

Like Rent A Car, make every new hire productive from day one.

Book a personalised demo and see how Lemon Learning embeds guides, pushes, tooltips and AI inside the tools your teams already use.