AUTHOR

Sarah Chohan

Sarah oversees all things inbound marketing, exploring the many business uses and topics surrounding digital adoption. Her previous experiences include B2C and product marketing in the social listening space, uncovering emerging industry trends.

Stories by Sarah


User onboarding

User onboarding refers to the initial orientation and training provided for individuals who are new to a specific process or digital tool.

Glossary

User support

User support is the assistance provided to software users when encountering technical issues or questions regarding the product or service.

Digital transformation

Digital transformation

Digital transformation is the process of implementing digital technologies to assist changing business needs.

Change management

Change management

Change management is the set of actions and strategies used to accompany change and transformation within a company.

Glossary

Interactive guide

An interactive guide is an elearning format and method used to engage users step-by-step in their handling of digital tools

Glossary

User Experience (UX)

User experience (UX) is the overall quality of a person’s experience or interaction with a digital tool, service or product.

Glossary

ERP

Enterprise Resource Planning (ERP) software is an information system that integrates all the major functions of a company.

CRM software

Customer Relationship Management software (CRM) allows companies to manage all of their interactions and evolving data related to prospects and...

Digital workplace

Digital Workplace

A Digital Workplace is a cloud software enabling a company to centralize all of its digital applications for remote access anywhere.

eProcurement

Implementing Purchasing software has many advantages not only for the Purchasing Department, but also for the entire company.