Digital Adoption Insights

User onboarding

User onboarding refers to the initial orientation and training provided for individuals who are new to a specific process or digital tool.

Glossary

User support

User support is the assistance provided to software users when encountering technical issues or questions regarding the product or service.

Digital transformation

Digital transformation

Digital transformation is the process of implementing digital technologies to assist changing business needs.

Glossary

Learning by doing

Learning by Doing is a training method that promotes practical hands-on experiences (instructional, learning while working).

Change management

Change management

Change management is the set of actions and strategies used to accompany change and transformation within a company.

Glossary

Interactive guide

An interactive guide is an elearning format and method used to engage users step-by-step in their handling of digital tools

Glossary

User Experience (UX)

User experience (UX) is the overall quality of a person’s experience or interaction with a digital tool, service or product.

HRIS

HRIS

A HRIS (Human Resource Information System) combines several software applications to support human resource management activities.

Glossary

ERP

Enterprise Resource Planning (ERP) software is an information system that integrates all the major functions of a company.

CRM software

Customer Relationship Management software (CRM) allows companies to manage all of their interactions and evolving data related to prospects and...